Customer Service Agent

About us

We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

As part of our Customer Happiness team, you will:

• Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
• Provide written support to customers globally through email and live chat, utilizing our ticket system.
• Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
• Utilize your tech know-how to efficiently address and troubleshoot technical issues.
• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.

Your profile

Key requirements:

• 2+ years of professional experience in customer service, ideally with ticket systems
• Great communication skills
• Very good English skills (C1 or higher)
• Proficiency in German, Italian, French or Spanish is a plus
• Valid work permit for Austria

• Interested in new technologies
• Team player with good communication skills
• Proactive, self-sufficient and motivated to learn
• Excited to work in Austria alongside an outstanding team

Salary range

Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 28,369 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.