Senior Process Expert Global Service (f/m/d)

apartmentPALFINGER placeBergheim scheduleVollzeit calendar_month25.12.24

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.
Our success is based on the tireless efforts of our approximately 12,650 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development.

Become part of our team and start your career at PALFINGER.

As part of the Global Service Team, you will engage with the full range of products and processes within the PALFINGER world and are constantly face new challenges. To master the continuously growing demands of our service processes and systems, we are looking for a competent and reliable person who will strengthen our global service team on the way to the highest service efficiency.
We would like to welcome you to join our team as Senior Process Expert - Global Service (f/m/d). In this challenging role, you will not only be responsible for optimizing and standardizing our processes but also for developing new strategies.

You will actively contribute to increasing customer satisfaction and cost efficiency while laying the foundation for sustainable growth in service revenues.

YOUR RESPONSIBILITIES

Analysis, definition, standardization, and documentation of innovative global processes in the area of Digital Sales of Services and Claim Management
Design and maintenance of engaging process documentation (BPMN) and training materials, as well as conducting process implementation tasks and training for our subsidiaries on-site
Evaluation and prioritization of various requirements in the service areas and seamless implementation in collaboration with internal teams and external partners
Coordination and support of our process expert group, as well as close collaboration with the Process Owner and the Senior Process & Data Manager to develop and implement effective process strategies
Definition and monitoring of essential KPIs to provide valuable insights that contribute to troubleshooting and performance optimization in our service units

YOUR QUALIFICATIONS

Completed technical or commercial education (HTL, FH, TU or comparable)
Experience in service processes - process management experience beneficial, particularly in digital sales of services or claim management
Analytical and conceptual thinking skills, able to implement processes and standards
Personality that thrives in cross-functional teams and diverse cultural settings
Fluent in English, German is a plus

WHAT WE OFFER

Life balance through flexible working hours and freedom to organize your work
Performance-related compensation
Career and personal development opportunities in an international company
Voluntary social benefits through our company's health management program PALfit
Job ticket

Minimum yearly gross salary according to Austrian metal industry collective agreement is EUR 52.197,04 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.

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