Teamlead User Support

apartmentLENZING AG placeLenzing calendar_month 
From wood to pulp to fiber – this is Lenzing.

We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a carbon neutral future, for you and for generations to come.

For the area of Infrastructure & Servicedesk located in Lenzing, Upper Austria, we invite IT experts to submit applications for the role of

Teamlead User Support

Reference-No.: 3488
  • Department: IT (Application, Architecture, Infrastructure & Service)
  • Position: Management
  • Location: Austria, Lenzing

Purpose & key responsibilities of the role

The Teamlead User Support will lead a global team of 20 to to deliver standardized corporate 24/7 User support
  • You will develop and maintain the peer network to Apps & Services, Backend and Security teams
  • You will define and operate IT User Support and service solutions, and enforce rollouts
  • You will support the Head of Infrastructure & Servicedesk
  • You will build capabilities for service orientation and service ownership
  • You will drive user service innovation initiatives and optimize service automation
  • You will ensure the development of employees and support autonomy in the way-of-work
Our expectations for this exciting role
  • You hold a degree in Computer Science, Business Administration, or Engineering
  • You have extensive experience in IT Services Management
  • You already have experience as a Service Desk- or Frontend Teamleader in a global context
  • You have a willingness to travel (15%)
  • You possess excellent communication skills in English and German (equivalent to ALTE Level 4)
  • You demonstrate modern leadership and management abilities for intercultural teams, and are driven to implement change
  • You have strong organizational, service-oriented, collaborative, and interpersonal skills
Our benefits
  • Flexible working time arrangements within the frame of a flexitime model with homeoffice days and part-time options
  • In-house and funded restaurant with garden, serving freshly prepared, organic-certified warm meals focussing on regional products
  • Various health and sports opportunities such as financial contribution towards gym costs, health check-ups, physical therapy and more
  • Various professional and personal training and further education opportunities in in-house education center (Bildungszentrum). Shared designing of your personal career path domestic and abroad
  • A diverse and respectful corporate culture where safety and sustainability matter

The gross salary for this position according to the collective agreement in the chemical industry is 4.400EUR per month , with the willingness to overpay depending on qualifications and experience.

check_circleNeues Jobangebot

Lokaler IT Support (m/w/d)

apartmentMiba GruppeplaceLaakirchen, 15 km von Lenzing
Berufserfahrung smart bewerben Ihre Aufgaben  •  Verantwortung des 2nd Level Supports der IT Infrastruktur  •  Beschaffung von lokaler IT Hard- und Software  •  Testung und Implementierung von lokalen IT Lösungen  •  Aufbereitung und Abhaltung von User...
apartmentLenzing AGplaceLenzing
of the role  •  You will lead and motivate a team of experts to deliver standardized digitalization of business processes based on our standard technologies of SAP and other Software Solutions in the Finance & HR area  •  You will support...
apartmentFelbermayr GroupplaceWels, 37 km von Lenzing
Teams jeden Tag aufs Neue jede noch so herausfordernde Situation erfolgreich meistern - wir sind Power in Motion! Mitarbeiter:in IT SERVICE DESK First Level Support #teamdermöglichkeiten Wels Vollzeit gerne ab sofort Jetzt bewerben...