Teamlead User Support
LENZING AG Lenzing
From wood to pulp to fiber – this is Lenzing.
We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a carbon neutral future, for you and for generations to come.
For the area of Infrastructure & Servicedesk located in Lenzing, Upper Austria, we invite IT experts to submit applications for the role of
Teamlead User Support
Reference-No.: 3488- Department: IT (Application, Architecture, Infrastructure & Service)
- Position: Management
- Location: Austria, Lenzing
Purpose & key responsibilities of the role
The Teamlead User Support will lead a global team of 20 to to deliver standardized corporate 24/7 User support- You will develop and maintain the peer network to Apps & Services, Backend and Security teams
- You will define and operate IT User Support and service solutions, and enforce rollouts
- You will support the Head of Infrastructure & Servicedesk
- You will build capabilities for service orientation and service ownership
- You will drive user service innovation initiatives and optimize service automation
- You will ensure the development of employees and support autonomy in the way-of-work
- You hold a degree in Computer Science, Business Administration, or Engineering
- You have extensive experience in IT Services Management
- You already have experience as a Service Desk- or Frontend Teamleader in a global context
- You have a willingness to travel (15%)
- You possess excellent communication skills in English and German (equivalent to ALTE Level 4)
- You demonstrate modern leadership and management abilities for intercultural teams, and are driven to implement change
- You have strong organizational, service-oriented, collaborative, and interpersonal skills
- Flexible working time arrangements within the frame of a flexitime model with homeoffice days and part-time options
- In-house and funded restaurant with garden, serving freshly prepared, organic-certified warm meals focussing on regional products
- Various health and sports opportunities such as financial contribution towards gym costs, health check-ups, physical therapy and more
- Various professional and personal training and further education opportunities in in-house education center (Bildungszentrum). Shared designing of your personal career path domestic and abroad
- A diverse and respectful corporate culture where safety and sustainability matter
The gross salary for this position according to the collective agreement in the chemical industry is 4.400EUR per month , with the willingness to overpay depending on qualifications and experience.
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Berufserfahrung
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