Global Warranty Manager (m/f/d) - Wieselburg

Our primary goal is to manufacture high-tech products of the highest quality and to jointly drive forward the development of innovative complete lighting systems.

Global Warranty Manager (m/f/d)

TASKS:

• Warranty Management:
• Driving reduction in overall ZKW-wide warranty cost
• Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
• Coordinating customer-specific warranty processing across multiple locations
• Developing and driving resolutions to complex claims
• Supporting sites in evaluating warranty agreements and negotiating with customers
• Contractual Involvement:
• Reviewing contract terms, focusing on warranty clauses
• Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
• Assisting with reconciliations from RFQs and contract negotiations
• Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
• Risk Management:
• Proactively addressing risks identified during ongoing warranty evaluations
• Initiating cross-location assessments and implementing measures for overarching warranty concerns
• Monitoring and Reporting:
• Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
• Evaluating and visualizing warranty processing at a group level, broken down by location and customer
• Coordination, Collaboration and Communication:
• Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
• Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
• Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
• Audit Support:
• Supporting locations in audit preparations concerning warranty provisions

QUALIFICATIONS:

• Driving reduction in overall ZKW-wide warranty cost
• Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
• Coordinating customer-specific warranty processing across multiple locations
• Developing and driving resolutions to complex claims
• Supporting sites in evaluating warranty agreements and negotiating with customers

WE OFFER:

• Reviewing contract terms, focusing on warranty clauses
• Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
• Assisting with reconciliations from RFQs and contract negotiations
• Participating in warranty-related contract discussions and ensuring cascaded reviews within the department

BEWERBEN SIE SICH JETZT UNTER ZKW.JOBS

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ZKW Group GmbH Rottenhauser Straße 8 A-3250 Wieselburg +43 7416 505 0