[ref. c01583117] German Speaking Customer Consultant for Streaming platform - Kapfenberg
Patrique Mercier Recruitment Kapfenberg Vollzeit
Patrique Mercier Recruitment is thrilled to offer an exciting position for a German Speaking Customer Consultant focusing on a leading streaming platform. Join our passionate team and help us deliver exceptional support to an audience that loves entertainment!
In this role, you will engage with German-speaking customers, assisting them with inquiries related to their streaming experience, resolving issues, and providing guidance on product features. Your commitment to service will ensure that customers enjoy a seamless and enjoyable viewing experience.
This is an excellent opportunity to blend your customer service skills with your passion for entertainment in a fast-paced, innovative environment.
Responsibilities- Provide top-notch customer support to German-speaking users across various channels (phone, email, and chat)
- Address inquiries related to account management, content selection, and technical issues
- Assist customers in troubleshooting and resolving streaming issues
- Document customer interactions and maintain accurate records in the system
- Offer insights and suggestions to enhance the overall customer experience
- Collaborate with the team to share knowledge and drive service improvements
- Stay up-to-date with platform features, industry trends, and competitor offerings
- Fluency in German and English, with excellent written and verbal communication skills
- Prior experience in customer service, preferably in the tech or entertainment industry
- Strong analytical and problem-solving abilities
- Passion for streaming platforms and knowledge of current trends in media
- Ability to work independently and as part of a team
- Proficient in using customer support software and tools
- Attention to detail and commitment to delivering high-quality service
- Ability to adapt and thrive in a fast-paced environment
- Positive attitude and eagerness to learn
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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