Customer Support Agent - DE and EN (f/m/d) - Wien

• Funstage GmbH
• Presence / Mobile
• Fulltime
• Annual salary: 30,000 - 36,400 EUR
• Published: 2024-09-12

For our subsidiary Funstage, we are currently searching for a customer support agent (f/m/d, full-time) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media.

• Focus is on email, live chat and Facebook support of our gaming platforms websites and apps
• Only inbound support and in written form (no phone calls)
• Explain the games and the game rules
• Assist customers completing purchases
• Solve interpersonal problems
• Technical support (e.g., explain how to delete cookies or perform software updates)
• Comment on app store reviews
• Participation in different projects
• Monday until Friday as working days, no shifts

• Experience with customer support is an advantage
• Very good PC-skills (typing and usage of different tools)
• German writing skills: C1 or higher is mandatory
• English writing skills: B2 or higher is mandatory
• Spanish writing skills is a big plus

• Flexible working hours, hybrid work model, and a healthy work-life balance culture
• Training budget to support your personal and professional growth
• Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ
• Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use
• On-site fitness room, MyClubs app points, and recreational activities, along with fun company events
• A wide range of local employee discounts, offers, and healthcare benefits
• We are proud to offer a competitive base salary range of 30.000 - 36.400 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Funstage

Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.

www.funstage.com

Senior Talent Acquisition Specialist