Department Manager / Abteilungsleiter (m/w/d)

You will oversee the department, engage with our discerning clientele, and provide exceptional service to enhance their brand experience.

• Ensure an exceptional welcome and customer service, fostering cross-selling among the product categories.
• Analyze the department's performance and define the actions required for achieving the business objectives.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trends and share insights with relevant functions.

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engaging and supporting the sales team in Clienteling activities and gaining new local customers to grow department sales.
• Analyze CRM KPIs and propose, based on that, fitting CRM strategies.
• Propose luxury client experiences fitted to the clientele.

• Train and inspire the sales staff of the department in product knowledge, sales techniques, customer services, and company procedures.
• Identify high-potential collaborators for internal development opportunities.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

• Guarantee in-depth product knowledge within the department, working with the relevant functions to support product/ collection training needs.
• Provide feedback and focused suggestions on department needs to the Store Manager and Retail Merchandising.
• Guarantee the visual presentation of the department.
• Ensure effective and efficient back-of-house organization for the department and is responsible for the protection of the company’s assets as well as the staff grooming standards to be ensured.

• At least 5 years experience in selling luxury/high qualitative products in a full-price environment
• A Business or Retail Management degree is a plus
• At least 3 years of leadership experience and proven track record of lead teams through KPIs
• Passionate and knowledgeable about the product category
• Customer service excellence as a priority
• Confident, enthusiastic, and positive attitude
• Highly organized, detail-oriented and problem-solving mindset
• Fluent in spoken German and English

At PRADA, we offer more than just a job – we provide a platform for you to flourish and make a mark in the dynamic world of luxury retail. PRADA embodies a place where passion meets fashion, and together, we will shape the future of luxury fashion and retail.

• Competitive salary commensurate with experience
• Attractive employee discounts on PRADA Group Brands
• Welcoming team with a can-do attitude and a passion for driving ideas forward
• 25 Days Annual Vacation (in a full-time role)
• Referral bonus program
• Opportunities for professional development through language and training courses

Please submit your updated resume outlining your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!