Digital Commerce Strategy & Performance Manager (m/f/d)
The Digital Commerce Strategy & Performance Manager is responsible for driving the adaption and growth of digital platforms within different markets. Main focus will be the adaption of Dentsply Sirona's Ecommerce systems. Besides that, the role will closely engage with Dentsply Sirona's sales force and customer service functions as well as with DS customers to create a common understanding of the digital commerce platforms as well as push their usage.
This role combines expertise across Ecommerce merchandising, Digital Marketing tactics and Analytical skills to provide a cohesive purchase experience to DS customers. It is also a key contributor in implementing customer-centric and innovative strategies that improve customer experience, business metrics, and operational efficiencies.
Digital Commerce Strategy & Performance Manager (m/f/d)
(contract limited for one year)
Key Responsibilities:
- Responsible to drive eCommerce revenue and adaption within global markets.
- Develop and implement growth strategies to enhance the digital commerce channels.
- Responsible for monitoring, reporting and understanding measurements of KPI's and work on initiatives to improve eCommerce adaption.
- Conduct analyses of initiatives to understand and communicate trends; translate data analysis into actionable business recommendations aligned with business objectives.
- Partners with stakeholders in Sales and Customer Service to empower them to make customer-focused decisions, thereby enhancing the customer journey and driving revenue growth.
- Develop cross-channel marketing strategies in collaboration with the global marketing and digital marketing departments to drive adaption and gain market share for the digital commerce channels.
- Researches and understands both the market and user experience needs.
- Translates customer feedback/needs into feature enhancements, create cases for new feature enhancements.
- Collaborate with cross-functional teams to identify and implement process improvements that enhance overall efficiency and effectiveness of eCommerce adaption.
- Develop and align promotional strategy for digital commerce channels with local stakeholders.
- Set-up, maintain and report on digital commerce promotion.
- Plan and execute on digital promotional and merchandising activities on DS own digital commerce channels.
Qualifications:
- Bachelor's Degree and/or Master's Degree in Business, Marketing, Communications, or relevant experience.
- 3+ years of experience in eCommerce merchandising and/or Digital Marketing and Sales within a B2B or B2C environment.
- Ability to combine Commercial and product-focused thinking.
- Strong communication, collaboration, analytical and leadership skills
- Strong problem assessment, analytical, decision-making, and problem-solving skills
- Excellent verbal and writing communication skills.
- Strong technical project management skills
- Strong business acumen
- Ability to work within resources and time constraints.
- Ability to think of the big picture and sorting through ambiguity.
- Results orientation with proven track record of operating in a fast pace orientated environment.
- Ability to manage numerous competing demands in a high stress environment.
- Proven organizational skills with the ability to prioritize and manage multiple tasks.
- Proven planning and time management skills
- Ability to build productive relationships in a global environment.
Minimun monthly gross salary of at least EUR 2,392.00 (for Austria only) based on experience and skills
As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligable for a variety of employee benefits, such as: 25 days' annual leave and flexible working hours, including the opportunity to work remotely.You will also receive comprehensive induction training, further training opportunities and access to LinkedIn Learning. Take advantage of personal and professional development opportunities through our global mentoring and coaching program. Benefit from a daily meal allowance and from free employee parking spaces*.
Our employees are important to us: we offer an extensive, global employee assistance program with a wide range of benefits.
About Dentsply Sirona
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.